Communications

The Rise of Social Media: understanding the psychology behind the technology

At a well-attended and deeply informative AFCEA breakfast this morning, four #SocialGov luminaries sat on a panel moderated by the ever-capable Chris Dorobek. At one point, Chris asked me what was different about public sector use of social media now than in 2010, when I started in my current role. I wanted to answer thatRead… Read more »

2014 Customer Service Culture

Business leaders have to create an environment that motivates employees to want to take care of customers. A strong company culture is now one of the key criteria for employees when choosing where they want to work. Once employees join your organization, your company culture will have a direct impact on how they work forRead… Read more »

Meet NARA’s First Chief Innovation Officer – Part 1

Innovation is one of those Rorschach terms, where innovation means different things to different people. Even amongst Chief Innovation Officers the role of innovation at an agency can vary greatly. So what really makes an innovative program? Pamela Wright is the first ever Chief Innovation Officer at NARA. She was also named one of FCW’sRead… Read more »

Twitter Misconceptions: 4 Factors Hindering Adoption

Summary: In spite of its ubiquity, Twitter remains misunderstood, especially by digital rookies and reluctant adopters. There are four key Twitter misconceptions that seem to be keeping later adopters in particular from opening an account, exploring the possibilities, and giving Twitter a fair shot to demonstrate its value. These misconceptions stem from emotional reactions, misunderstandings,Read… Read more »

John Mahoney Comments: How will DC’s Bill to Decriminalize Pot Impact Employees & Employers?

How will DC’s Bill to decriminalize pot impact employees & employers in the District? Find out on Channel 8 in DC tonight at 8:30 or 11:30, or click on the following link – http://www.wjla.com/blogs/news-talk/2014/02/darrel-thompson-fed-benefits-for-same-sex-couples-marijuana-the-workplace-20897.html

Congress and the Federal Worker

Federal employees have many concerns on their plate in terms of Congress and the federal budget, including: What will happen with federal pay in 2015 following the 1% increases in 2014? Will Congress pass a debt limit increase? How will the president’s State of the Union promise to use more Executive Orders play out? KenRead… Read more »

Dangermond Kicks-Off Esri Federal GIS Conference – Plenary Wrap-Up

Today kicks off Esri’s annual Federal GIS Conference. The conference is a two-day event featuring over 100 Professional Development Workshops, five in-depth Immersion Summits, a show floor with over 80 partners, two plenary sessions, and over 12 hours of detailed training at Esri’s Hands-On Learning Lab. The event connects policy makers, analysts, and staff throughoutRead… Read more »

Overcoming Barriers to Operational Change

Beyond natural human resistance there are three huge barriers to improvement in our organizations. Recognizing these barriers and knowing some ways to overcome them makes operational improvement much simpler and effective. Leadership turnover can be the first item that is detrimental to positive operational change. Leadership turnover can be seen as an opportunity to derailRead… Read more »

Link roundup

I find this stuff so you don’t have to: Delivering alpha performance reporting dashboards | Digital Health Origami – Design prototyping with Quartz Composer (free from Facebook) Daring Fireball: Microsoft, Past and Future – excellent read Splat the rat – our never ending web rationalisation | Digital Health The endemic flaw in the BBC’s digitalRead… Read more »