I just read an an article with the headline I used as my blog post title. It said things like: Speaking with reporters, web users expressed a near unanimous desire to visit a website and simply look at it, for once, without having every aspect of the user interface tailored to a set of demographicRead… Read more »
I’m hosting a webinar on the 20th to discuss effective communications and engagement strategies and how NationBuilder can help. If you’d like to join, RSVP here. Thanks! Related: Go, Government Efficiency Long Beach, SF, Bordentown: Pioneering digital democracy with NationBuilder Government New ‘Civitas’ theme released
A new American Customer Satisfaction Index has been released and shows that citizen satisfaction with government services, particularly with web services, increased 2.2% over last year. On average, the satisfaction is at 68.4% but this is not consistent across all agencies. It’s interesting to see that the highest satisfaction ratings at the department level wereRead… Read more »
Change is everywhere. Change happens at breakneck speed – BUT it takes time to recognize and adopt/adapt. Recall the typewriter return at the end of each line – and how long it took typists to stop using it in word-processing. We unconsciously cling to the old models and cite them as ‘rules.’ The Information InterviewRead… Read more »
On GovLoop Insights’ DorobekINSIDER: Budgets and time are tight, so one of the trickle down effects has been the evolution of the program manager. Now more than ever, people are taking on the role of program manager with little or no training. So how is it working? Click here for the recap. Helping returning vetsRead… Read more »
Helping returning vets transition to new careers one suit at a time. Returning vets face a significantly higher unemployment rate than the rest of the country. One organization is trying to combat the problem head on. It’s called Operation Jump-Start VIII and their aim is to give returning vets suits and gift cards to prepareRead… Read more »
The ability to conduct vitally important government conferences has come under fire in the past year. Malfeasance by a small minority of government employees and a need to shrink government spending both contributed to severe limitations on conference participation by government agencies. While conference budgets shrink, the need to communicate with stakeholders and constituents hasRead… Read more »
Blog series originally posted at DK Web Consulting. In today’s blog on Government communication with Hispanics via Facebook, we will look at three main things; (1) which Facebook tabs are popular, (2) how many tabs do US Government agencies use, and (3) do these Spanish-language pages use third-party applications to post. For those of youRead… Read more »
Google+ has gotten a reputation for being a barren wasteland devoid of active users, but according to a new GlobalWebIndex report, Google+ has overtaken Twitter as the 2nd most used social media platform in the world after Facebook. This was a big shock to me, so I did some exploring. When you look into theRead… Read more »
Google has released a fascinating infographic detailing the mobile use of Aussies in their blog post, Insights into the Mobile Aussie Weekend. Useful for communications and policy people in government, it provides insights into how Australians are using their mobile phone to search the internet over weekends based on Google’s statistical data. A Day inRead… Read more »