A concern I’ve had for the last ten years is how websites are designed and approved by organisations (both in government and the commercial sector). In a better-than-average world, when asked to develop a new website or improve an existing one, the web team goes out to discover what users think of the site. ThisRead… Read more »
I mentioned a while ago some great training we had with Andrew Hood on Google Analytics. The one big thing that we have followed up is setting up some event tracking. These are actions that involve some kind of interaction with a site usually involving clicking on something. Helpfully the new version of Google AnalyticsRead… Read more »
This morning I attended the 2012 Government Customer Satisfaction Forum: Annual Results for the Federal Government, the event was sponsored by Federal Consulting Group and the National Business Center (DOI). Here was the agenda for the conference, followed by my quick notes and insights for the presentation: Keynote Speaker: Ron Raborg, Deputy Commissioner for QualityRead… Read more »
Deltek Analyst Luke Harris reports. Looking ahead in 2012, the radio communications market will see public safety agencies concentrate their efforts largely in one area: narrowbanding. The Federal Communications Commission’s looming narrowbanding mandate has many entities scrambling to meet requirements and is sure to keep the technology associated with fulfilling those requirements a hot topicRead… Read more »
As towns and cities are geared up for winter snowfall, some are making sure that those charged with clearing it are doing their jobs. Chicago, for example, has last year installed trackers on its fleet of ~300 snowplows, and turned them on again this year just in time for their first major snowstorm. So manyRead… Read more »
Attend any local chamber or social function, meet somebody new, the first thing asked of you: what do you do? In this new digital world, it’s getting harder to answer that question because you’re probably doing more than one thing. That’s where your brand, how you package yourself/your business, especially online, becomes important. What doRead… Read more »
Deltek Analyst Amanda White reports. On Wednesday, Jan. 18, the White House released a report on state efforts in implementing health insurance exchanges. The timing of this report comes as no surprise considering the Supreme Court ruling on health reform is just around the corner. In fact, its timing perfectly aligns with Deltek’s latest report,Read… Read more »
Social Media can be a powerful tool for all types of organisations around Christmas. It can generate enormous goodwill from your community if you make the effort to provide something of value. Here are two simple examples from around Melbourne this Christmas. @Kingston_santa The City of Kingston used Twitter and You Tube to engage familiesRead… Read more »
Hi Govloopers – How does this compare to the situation in the United States or Canada? What is your reaction to this? Read an interesting piece by Markus Manhheim, Public Service Reporter, Canberra Times – PS on notice over social media use. I know that central agencies in the public sector do not deliberately issueRead… Read more »
The EFF (Electronic Frontier Foundation) was founded in 1990 as a donor funded non-profit with a focus on fighting for internet freedoms. They frequently bring those fights to the courts by bringing lawsuits against large corporations and the government. They also work to provide information to inform legislators and the public at large. The EFFRead… Read more »