Picture great service as a three-legged bar stool. Your customer is sitting on top. What happens if one of the legs isn’t strong, or is flat out broken? That’s right, the customer falls off the stool and has a bad experience. Each of the elements represented by the bar stool can be given its ownRead… Read more »
At the moment we are spending some time helping colleagues launch this year’s graduate recruitment campaign – branded as Big-on. We are quite proud of our contribution including the branded Big-on Facebook page which my colleague Alex Mueller does a lot of work on. We also have a dedicated Big-on area of our website IRead… Read more »
As we do every year we are seeking the most innovative speakers, the most ground breaking topics, and case-studies to make you say “Wow” to make this another successful event! Topics ranging, but not limited to: Engaging employees at all levels by connecting them to your organization’s goals and strategic plan for the future ReinventingRead… Read more »
It’s terrifying. There. I said it. Judge all you like, if you’ve ever run one yourself. Have you? Or have you just sat there in your comfortable ergonomic chair in your comfortable study in your comfortable house sniping at everyone else getting it wrong? Because I hold my hand up freely – I was inRead… Read more »
Just read this really interesting post from the Deloitte Perspectives Blog and thought I’d share. It’s so great to see NASA embrace social media like it has. How is NASA reaching out to the public? Read more below! The shuttle may be grounded, but NASA’s relevance lives on. On Thursday 21 July the space shuttleRead… Read more »
Made more progress on Taxonomy creation methodology yesterday on several front. Enlisted several peer to collaborate or comment of the core aspects of developing a system to determine taxonomy approach; Richard Harbridge and Ruven Gotz. I was pleased that Richard had picked up my recommendation and read Patrick Lambe’s Organizing Knowledge. It gives use someRead… Read more »
From my colleague, Tom Tennant…interesting way to think about integration and ROI for IT investments… Okay, so you’re ready to build the bridge (you remember the bridge, right?) between your line-of-business (LOB) systems, whether that’s SAP, Oracle, PeopleSoft, and so forth, and your data (structured and unstructured). How do you do it strategically? And howRead… Read more »
Or at least you should be If you haven’t yet discovered Twitter as an awesome way to find great project management resources, let me introduce you. You, this is Twitter. Twitter, meet you. You can easily search Twitter for whatever type of project management resources you are interested in. You will quickly notice people youRead… Read more »
The Metropolitan Transportation Authority (NY) announced that New Yorkers can now dial 511, the state’s travel information line, for any MTA-related issue or question. The 511 system will use an interactive voice response system to connect callers with customer service and travel information for all MTA agencies. This move allows the MTA to reduce theRead… Read more »
The next group workshop will be held next Tuesday, October 11th at Panera in Warrenton from 8:30 – 9:30 am. We are going to focus on Facebook since there are so many new changes these days. Please bring your laptop. Group Workshop details: Given everyone’s very busy schedule AND the need to learn how toRead… Read more »