Ah, a new calendar year! A fresh start! Time to look at the year ahead and figure out how we can make the best of it. So, what goals would I set as a government communicator? Three things jump to the top of my list. Develop and implement a governmentwide customer service strategy Most ofRead… Read more »
It can’t happen here, I have too much to do…Who took my desk and chair, my computer, too?They can’t replace me — the Branch Techno-fileWhat do you mean I’m still in denial? Reorg Rag, Reorg Rag,Why does it feel I’ve been fragged?Reorg Rag, Reorg Rag,Maybe I’m just on a jag.Reorg Rag, Reorg Rag,I’m still onRead… Read more »
Our footprints in the digital world are deep and they extend farther than we can readily comprehend. We have been told that this information is of tremendous value to marketers and that this value will only grow as tools and services create additional data (think foursquare, GoWalla, etc.) and further the translation of this informationRead… Read more »
I did my first advance praise copy for a mass market book in 2010 (Mark Amtower’s “Selling to the Government”). What that means is getting a review chapter and a table of context and coming up with something pithy about the author and why their book matters. I’ve also received a couple of books fromRead… Read more »
It appears that in addition to breaking background images (as I wrote about earlier) the “new Twitter” interface may not be working at all for some agencies which rely on Internet Explorer versions 7 or 8. The State Department’s Noel Dickover tweeted about the issue a couple of days ago, and a quick Google searchRead… Read more »
OPEN CITIES | Christian Madera Urban planners are often of the visionary sort. With the advent of automobiles, many planners imagined cities with futuristic mega highways connecting skyscraper-filled employment centers with bucolic suburbs (one can argue whether that vision came to be reality or not). As more social and ecological concerns have risen to theRead… Read more »
I had the chance to catch a tweet this morning from Laura Fitton about the MIT Who Gives a Tweet Project and, being interested in the social media research & social network analysis, I could not help but dive in. I found it pretty interesting and thought I would share some of the insights IRead… Read more »
2010 was another banner year for Gov 2.0. At Rock Creek, we not only work in this field; we also advocate for it and chronicle it in weekly blog posts. These “round-ups” consistently draw the most eyeballs to our site, and so we thought we’d republish our 10 favorite stories from the past 12 months.Read… Read more »
How can social media become a tool for business? Although it has become part of the Sales Model, how often have you still heard that question raised? Here’s a brief look at two examples using Facebook to further develop the relationship with the customer – adding depth and creating a personal bond. At the WeatherRead… Read more »
Over the past few weeks people have been in touch with me about what happened in their city during the open data hackathon. I wanted to share some of their stories so that people can see the potential around the event. Here are a few that really struck me: If you get a moment aRead… Read more »