Communications

The “New Media Director” Position is Just a Means to an End

This post originally appeared on my external blog, “Social Media Strategery.” In 2010, the position of “New Media Director” within the government has become almost commonplace. From governors to senators to Departments and Agencies, now you can attend a GovUp and leave with more than a dozen business cards, all containing the title of NewRead… Read more »

Keys to Success with Government Video

From the Granicus Blog Last week’s webinar, Top 5 Ways to Increase Website Traffic with Video, attracted over 60 government agencies across the U.S. and Canada. While video becomes a powerful tool for transparency and accountability, government staff members across all different departments are still trying to find ways to use it effectively—to not onlyRead… Read more »

What Governments can Learn about Citizen Engagement from Air Canada

Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you’ve really dropped the ball. Air Canada, however, increasingly seems toRead… Read more »

Obama administration calls for online privacy bill of rights

money.cnn.com reports: NEW YORK (CNNMoney.com) — The Obama administration on Thursday unveiled a proposed new framework for protecting consumers’ privacy online. The plan centers around a “Privacy Bill of Rights” that would encourage better transparency about data collection online, according to the Commerce Department’s report on its policy recommendations. It would promote “informed consent” forRead… Read more »