Weekly Research and Best Practices

Research Victorian Government (Australia) 2.0 Action Plan (07/2010) – Details how to systematically embed Web 2.0 techniques and tools into government. Highlights four priority areas plus steps to reform public sector culture, build capability, engage proactively, and innovate iteratively. http://www.dtf.vic.gov.au/CA257310001D7FC4/WebObj/20100812Government2/$File/20100812%20Government%202.0%20action%20plan.pdf News 1. YouTube and Automatic Captioning (08/2010) – YouTube and Google Video now offer automaticRead… Read more »

Setting Service Expectations

Check out this article in the San Diego Business Journal. http://www.sdbj.com/news/2010/aug/30/communication-key-avoiding-legal-conflict-workplac/ This is exactly what we’ve been talking about when we talk about the Science of Service. There are Essential Elements in an organization’s effort to create a culture of great service. Giving people written standards and expectations (definitions really) of what great service means,Read… Read more »

Gov 2.0 Radio Hot Links – September 6, 2010

Happy Labor Day, and thank you, organized labor!Benjamin Strong: Federal Employee Internet Bill of RightsIrish Times: Innovation in the city Peter Klein: Analyzing the Wikileaks DataJenifer Levini: Easier living through government transparencyAdriel Hampton: How To – Write a News Analysis of Political Use of Twitter and Other Social MediaGov 2.0 Radio: SaaS Before the CloudRead… Read more »

Federal employee Internet Bill of Rights

My last post here on GovLoop stirred up quite a hornets nest and attracted all sorts of attention. Many folks offered their own horror stories while other provided excellent suggestions (like stop using IT policy as HR policy) or provided links to tools to help discuss social networking to our bosses. I work in marketingRead… Read more »

And now the Foreign Office turns to Digg

To the casual reader of this blog it would seem that all I ever talk about is which social media bandwagon we’re jumping on to this week – Twingly here, Facebook there, twitter over there … Now, I prefer to think of this bandwagon-hopping as ‘agile’, but there is also some method to it. TheRead… Read more »

Excited about Gov 2.0 conference

I could never figure out why some people dread going to conferences. It is always so fast paced, with a ton of people you want to meet, and happy hour every night. I just took over the government liaison/business development role at Marion Montgomery, Inc., so I am looking forward to attending the conference. MMIRead… Read more »

Gov 2.0 Radio Hot Links – September 3, 2010

Going in circles, or a revolution? In Texas, a Small Town Hopes for a Gov 2.0 Makeover Miracle Gadi Ben-Yehuda: Meeting Halfway – Becoming Citizen 2.0 Christa Miller: First-ever police-on-Twitter report Alex Howard: How Social Data Built a Better Health Care App Richard Fahey: Promoting Innovations through Prize and Challenge Programs Adriel Hampton: San Francisco’sRead… Read more »

Behind the Curtain: Communications in the Acquisition Process

From The Acquisition Corner With the end of the fiscal year comes the right of passage for government contracting personnel and contractors alike; the end-of year budget dump or as I like to call it, the end of fiscal year feeding frenzy. This time of year is characterized by the worst practices in federal contracting:Read… Read more »

NEPA and the USDA Forest Service: Some Lessons Learned Over 40 Years of Implementing “Open Government”

In the Open Government world, we spend a lot of time focusing on phone apps, e-mail marketing, data sharing, social networking, blogging, etc. All of these are great tangible examples of openness, but really, they are just tools. At the heart of an Open Government there are three guiding principles: transparency, participation, and collaboration. AnRead… Read more »

Gov 2.0 Radio Hot Links – September 2, 2010

Oh, it gets weirder … IPAC (via Mike Kujawski): Social Media and Public Sector Policy Dilemmas Jena McGregor: The lessons government must learn from the corporate workplace William Gibson: Google’s Earth Adrianne Jeffries: The Rise of the Anti-Facebooks Steve Ressler: FourSquare and Seven Months from Now – Would Lincoln Be on LinkedIn? John Moore: TheRead… Read more »

Communications

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