Customer Service in government is different from private industry, primarily because our customers are not always right. Many government services are enforcement or regulatory in nature. There are lots of rules to follow, and some of our customers may be in violation of those rules. So how can we still provide great service? Focus onRead… Read more »
Recently, last week in fact, I wrote a little how-to on setting up a combined RSS feed using the free services of Yahoo! Pipes. You’ll recall I went step by step on how to take four different RSS feeds from different blogs and multiple contributor/comments to push them into one single RSS feed containing onlyRead… Read more »
It is emblematic of the times that nascent Gov 2.0 is without adequate descriptors readily accepted and simply described. This has less to do with the availability of labels than the fact that Gov 2.0 is a ship without a rudder— it still lacks a unifying theme and clearly articulated purpose behind the Gov 2.0Read… Read more »
AIIM Electronic Records Management Trends View more presentations from Atle Skjekkeland.
Cross-posted from Wired to Share While many government organizations are still struggling with the applicability of social media tools to their mission, there’s one area for engagement and improvement that jumps right out: bringing collaboration to the traditional suggestion box. What are some of the ways that agencies use a suggestion box? What are theRead… Read more »
We started a show on BlogTalkRadio called the Check Box. Check it off, . . . that is, listen to the what we’re doing, as you have time; we just created our second episode today. We’d love to hear your ideas, so we can incorporate them into the next showing! We are everywhere you canRead… Read more »
Over the past five years, I’ve watched as the public sector has become more comfortable with, and in some cases has even embraced and pushed forward, the use of “social media technology” and “enterprise 2.0 software” to transform the way government work is done. The promise of technological conveniences is truly enticing, especially to anRead… Read more »
By THE WASHINGTON TIMES Scientific progress depends on accurate and complete data. It also relies on replication. The past couple of days have uncovered some shocking revelations about the baloney practices that pass as sound science about climate change. It was announced Thursday afternoon that computer hackers had obtained 160 megabytes of e-mails from theRead… Read more »
Although my next post was scheduled to be Collaborating for the Environment as the follow-up to Chronocentrism and Social Entropy?, there is one common theme about respect that I am hearing from the amazing people behind the many projects under evaluation to be added into the directory that I wanted to comment about. This themeRead… Read more »
I thought this to be a fitting post for all of the geeky ones here on GovLoop and was originally written for ryanerickson.com. So you’re a prolific blogger of many things Coast Guard, social media, and other things- and an avid commenter all over the internet. You’re clearly one who gets around voicing your opinionsRead… Read more »