Open Gov PlayBook Conference – Monday @ Now!
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Communications
Citizen Service Standards Worth Living Up To
A little more than a year ago, the Federal Web Managers Council issued a ground-breaking white paper entitled, “Putting Citizens First: Transforming Online Government.” Yes, I’ve referenced it many times. But as we begin a new calendar year, it’s a great time to take a fresh look at those 6 terrific Customer Service Standards thatRead… Read more »
Announcing CityCamp Challenge Winners! Over 3,000 Votes!
GovLoop and Code for America are pleased to announce the winner of the CityCamp Challenge! And the Top 4 vote-getters are: * City Sourced (1,146 votes) – Muni Rep – Being finalized * SeeClickFix (1,061 votes) – Muni Rep – Rob Smuts, New Haven, Connecticut * GraffitiTracker (359 votes) – Muni Rep – John Ewing,Read… Read more »
What’s Your Customer Service Vision??
What is your Customer Service Vision for 2010? We all make New Year’s Resolutions for ourselves. We envision what we might accomplish or become. What about a customer service vision for your organization? Regardless of how good your customer service is, service quality can always be improved. Service improvements in 2010 are the quickest wayRead… Read more »
Results of my 2010 Social Media and CRM Deployment Survey
As many of you know I had my 2010 Social Media and CRM Planning Survey open until the end of the day yesterday. As promised, I wanted to share the results of the survey. Here is my summary: •148 people responded to the survey. The sample set is small but provides another data point forRead… Read more »
Paradigm Shift in Internet Identities
(Previously posted to my private blog: A Minute with Mei.) Anonymous; do you remember Anonymous? This was the name of the commentor to many a posted article. Anonymous. Anonymous has been seen less and less. Just a few short years ago, we were not recognized on the Internet. The Internet was this vast playground whereRead… Read more »
I Started a Blog But No One Cared
This post originally appeared on my external blog,“Social Media Strategery.” As many of you know, here at Booz Allen, we’ve got an internal suite of social media tools available on our Intranet – hello.bah.com. While it’s garnered a lot of publicity, won awards, and really changed the way we think about virtual collaboration here, IRead… Read more »
Sustainable Open Government
The cry for open government is rising and elected officials are delivering. But in the zeal to throw open the doors to the records vault, no one bothered to fully understand the impact except for those of us who actually work for government. But no one wants to hear from us. Politicians only care aboutRead… Read more »
A chat with Canadian Senator Elaine McCoy, Social Media in Canadian Politics
I had the pleasure of chatting via e-mail with Senator McCoy about the power of social media and open government. If you do not yet follow Senator McCoy on Twitter, you should. She is refreshingly approachable and someone from whom you can learn a lot. Q. From a high-level perspective, what are the reasons thatRead… Read more »
What is your take on “Competing Defense Programs Resorting to Social Media to Make Their Case”?
Boeing and Northrop on the tanker program as well as Pratt and GE on the JSF engine program have started to use Social Media to promote their solutions. I reviewed their efforts at http://ow.ly/TLJ0, but I wanted to know your opinion of this approach. What do you think?