Communications

Do you monitor social media conversations about your department?

Republished from eGov AU. As a marketer I find the internet a dream channel for monitoring customer sentiment and concerns. Social media and search engines can be easily and cheaply tracked to provide fast feedback on various initiatives. This helps organisations shape their campaigns and responses to external events. I’d recommend that this is equallyRead… Read more »

Territorial representation and ideational e-constituencies

It is easy to identify an existent and increasing disjunction between representation based on territorial constituencies and the preferences of citizens that, many times, are not circumscribed by any territory. In practice, such a fact leads to a representation deficit, where elected representatives fail to represent – or even to contemplate – preferences of constituents.Read… Read more »

Dealing with SPIN – the four horsemen

Nicholas Gruen, leading the Australian Government 2.0 task force proposed a new theory of SPIN (Serial Professional Innovation Negation); the theory outlines the very strong political incentives against greater risk taking, which in turn holds up the adoption of Web 2.0 approaches – and indeed quite a few Web 1.0 approaches. I cross-post my commentRead… Read more »

Interesting article for what is not discussed

ARTICLE: THE GOVERNMENT-IN-THE-SUNSHINE LAW THEN AND NOW: A MODEL FOR IMPLEMENTING NEW TECHNOLOGIES CONSISTENT WITH FLORIDA’S POSITION AS A LEADER IN OPEN GOVERNMENT – 35 Fla. St. U.L. Rev. 245 (winter 2008) This article does not mention social media, facebook, myspace, twitter, gov 2.0, nor web 2.0.

Software as a Service (draft) post

This is some documentation that I am doing for work. Software as a Service(SaaS) is using an outside resource to provide a Software Packages to the city so we do not need to build and maintain every application. History The city of Richmond has been doing this for sometime with web application. Although I doRead… Read more »

Why Social Media Matters to the Next Generation of Government Leaders

Originally published as part of the FEDManager’s “Ask Young Government Leaders” series. @govloop: “The arbiters of cool are about to hit the stage.” #ogi In less than 140 characters, @GovLoop – also known as Steve Ressler, co-founder of Young Government Leaders (YGL) and creator of the “Facebook for Government” – used Twitter to announce theRead… Read more »

Overcoming obstacles in local govt use of Web 2.0

Seeking ideas concerning overcoming liability and time constraint issues in creating and moderating facebook for our city website. We are just beginning to discuss the possibility but are up against the difficulty in managing content and maintaining such a forum. Email ideas if you have suggestions or suggested reading / policies, etc. Thanks.