How Carlsbad, California Attracts New Businesses
Carlsbad, California’s approach to economic storytelling, based on geospatial data, is a blueprint for how local governments can use the tools they already have to build the communities they envision.
Digital Government
Balancing Security Efficiency and Effectiveness
Confronting a growing number of alerts and tighter resources, government agencies must evaluate their existing security deployments in endpoint prevention, detection, and response for opportunities to reduce costs and leverage the right technology for more efficient endpoint security. Let’s explore a few best practices that can drive new levels of security efficiency in endpoint securityRead… Read more »
Agentic AI Workforce Readiness: Why Every American Worker Needs to Be Ready Now
Agentic AI has the potential to greatly increase productivity, save taxpayer funds and reshape our economy. But to realize those possibilities, employees must develop agentic AI skills — today.
How Empathy Can Improve CX
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
Data Visualization: Make Them See What You’re Saying
Data-driven decision-making improves effectiveness and efficiency, increases transparency, and enables agencies to be more proactive. But raw data alone rarely inspires action.
Process Improvement in Government: Why Real Resilience Fails Without Structural Trust
Governments globally are seeking better process outcomes, but crises reveal that structural breakdowns and institutional mistrust are often the true blockers.
Your 2030 Government Tech Stack
By 2030, trusted digital government will rest on the convergence of DPI rails, quantum-safe cryptography, and wallet-based identity. Time to get ready.
From Noise to Signal: Rebuilding Trust Through Smarter Notifications
Discover how agencies are quietly mastering “notification finesse” to keep citizens informed without overwhelming them.
Data-Driven Decision Making: Improving Public Services Through Insights
Explore how data can drive more effective decisions, improve program outcomes, and build transparency — no technical expertise required.
How to Verify Identities in a Complex Data Landscape
Government agencies must be able to accurately identify people and organizations to perform their most essential functions — delivering benefits, preventing fraud, enforcing sanctions, and more. However, this task isn’t as simple as it may seem – as agencies attempt to create an accurate picture of a user, they must do so by comparing multipleRead… Read more »