Sunshine Week 2023, Part 3: Is FOIA Broken? Yes, But We Can Fix It!
The Freedom of Information Act (FOIA) is a critical component of our democracy…but too many requests have overburdened the system. All is not lost, however.
Emerging Tech
The Double-Edged Sword of Emerging Technology
Exciting advancements in science and technology have vast potential, but it’s important to evaluate both the opportunities and the challenges in a non-partisan, objective way. That’s where the General Accountability Office (GAO) comes in.
Inspired by the EV Boom, Illinois Town Embraces Sustainability
Leaders for the town of Normal, Illinois are finding power in maps and dashboards to track planned infrastructure projects and share transparently with the public where and how community spending is applied.
What Type of Cloud Is Right for Your Agency?
This checklist shares the advantages of cloud types to pick the right one for your agency.
Customers Come First With a Human-Centered Design Approach
This infographic explains the basics of human-centered design and its importance to customer service.
At Your Service: A Case for As-a-Service Solutions
This report details how as-a-service solutions can save agencies time and money while increasing efficiency.
Contain Yourself: The Case for Using Containerization to Improve Service Quality
Download this report to get a better understanding of containerization and how it can cut costs while increasing efficiency.
How Risky Are You?
Introducing innovative new ideas and driving change is challenging and will include some risk. But what some don’t recognize is that resisting change and maintaining the status quo may be even riskier.
Putting Constituents First: Call Centers That Improve Customer Service
This playbook details how a modernized cloud call center can improve customer service at your agency.
Empower Your Employees Through Modernization
Learn why outdated technology could be hampering your agency and get tips from experts on the tools and resources that the workforce needs to thrive.