The Power of Communication
Communication is considered a vital “soft skill” in the workplace — one of the most challenging skills to wield effectively. Why is it so important? And how can it improve an agency’s internal customer service?
Employee Experience
Seven Tips for Using GenAI to Proofread
Most people dislike proofreading their own writing. Generative AI (GenAI) is a great tool for proofreading. Follow these tips to learn how to use it.
Lessons Learned in Team Cohesion: The “Severance” TV Show
Team cohesion helps build a collaborative, effective, goals-driven workforce. Here are four team-cohesion concepts practiced by “Severance” TV show characters.
Living the Values of Public Service Recognition Week Amidst Change
Public Service Recognition Week is an important opportunity to recognize and value public servants across the country, particularly during times of change. Here are tips on navigating the evolving work environment together.
Coach, Don’t Criticize: How Emotionally Intelligent Leaders Improve Team Performance
Leading with emotional intelligence means addressing performance with empathy to turn tough conversations into opportunities for growth.
The Goal isn’t Culture Change!
Sometimes, organizational culture can be like a cow path — worn into a groove whether it’s the best way to get where you’re going or not.
Beyond Results: Why Talent Recognition Matters Before the Finish Line
Like marathoners who need hydration during a race, public servants need recognition and appreciation as a project unfolds, not just when it’s complete. And unlike performance-based feedback, which focuses on what a worker did, real-time talent-oriented feedback focuses on how they show up.
5 Common Team Cohesion Challenges (And How to Fix Them Fast)
Struggling with team cohesion? Discover 5 common reasons teams disconnect — and learn leadership cues to improve communication and boost performance.
Tips for Doing the Impossible: Juggling Parenthood and Your Career
Juggling parenthood and career can be heartbreaking because you want to be great at your job, and you owe your kids every effort to be great at home. Follow these five tips for easing the strain.
Examining the Basis of Ethical Decision-Making
While ethical decision-making is essential in any professional setting, it is even more critical, and sometimes more challenging, in government.