Ah the telephone. While I’m not a big fan of it, it’s still essential to getting the job and comes in handy especially when someone is avoiding your email (we all get a ton of email a day but much fewer phone calls). A big part of using the phone is the dreaded voicemail. InRead… Read more »
Originally published on Tri Tuns blog Insights. Recently I stumbled on a page of Mark Twain quotes. I realized that the insights and teachings of a man who died decades before modern information systems were even conceived may hold some of the greatest lessons for how to deliver successful technology adoption programs. While Mark, whoRead… Read more »
Would you mandate that all your staff must use social media, at least to give it a try? That’s what one company in the US, Domo (a business intelligence startup), has done. The CEO, Josh James, has mandated that all 130 of Domo’s staff complete 20 social media and online tasks over eight weeks, fromRead… Read more »
So how many of you raised your hand? It’s ok, we can’t see you – go ahead, be honest. If we were to ask your employees if they feel your organization can improve employee development and learning and increase recognition– how many would raise their hand? One of the most overlooked yet important assets anRead… Read more »
We’ll share our thoughts, though we also prefer to hear from you, so share your opinion ! According to our marketing partner, Preactive Marketing, the phrase “leadership is” has over 6 million global monthly searches. This indicates there is a growing interest in the topic and in learning to become a better leader. So, howRead… Read more »
When disasters strike — think hurricanes, wildfires or terrorists attacks– and you are in need of medical care, Dr. Herman Allen Dobbs is the guy to call. As the Chief Medical officer for the National Disaster Medical Systems at the Department of Health and Human Services, Dobbs worked to significantly improve the way disaster victimsRead… Read more »
**Lara Galinsky, the author of Work on Purpose, is a closing keynote speaker for our Next Generation of Government training summit on July 26-27. Full details at nextgengovt.com*** Every month, at least a half dozen folks reach out to me for informational interviews. In all of them, there is a common theme – they allRead… Read more »
Washington this week is on the edge of its collective seats about the pending decision by the Supreme Court of the United States about the Affordable Care Act and whether the provisions are constitutional. That decision could come as soon as today, but just about everybody expects a decision by the end of the week.Read… Read more »
I decided I was going to read a book a week for a year, here’s a quick review of this week’s book. You can see the ongoing list here. Basic Info The Paradox Of Choice: Why More Is Less by Barry Schwartz Why I read it It’s been lingering on my “to read” list sinceRead… Read more »
Businesses understand the importance of making interactions with customers as easy as possible. Most local governments have a long way to go as far as improving their approach to customer service. Recognizing that government is complicated, New York City Mayor Michael Bloomberg has launched a Business Customer Service Initiative to make it easier for businessesRead… Read more »