Communities of Practice: An Amazing Tool for Your Toolbox
A community of practice is where we go to continuously improve. It is where we can make our products and services even better than they were before for all of our customers.
Learning
October’s Online Training Lineup
The temperatures may be cooling down, but the opportunity to learn new skills is heating up with October’s online training line-up. From agentic AI to the do’s and don’ts of delegation, there’s something for everyone. We’ve also got the NextGen Government Virtual Training Summit that you won’t want to miss – it’s a full dayRead… Read more »
Tips for Effective 1:1 Meetings
As a supervisor, one-on-one meetings are one of the most powerful tools in your toolbox. Yet, managers and direct reports alike tend to dread them. Why is this? When did one-on-ones get such a bad reputation? It’s time for a reset on these meetings. Below are a few key takeaways and the recording with JeanineRead… Read more »
It’s Time to Break Out at NextGen
The NextGen Government Training Virtual Summit is just around the corner, and it’s time to start thinking about which breakout sessions you’d like to attend! During the free, all-day online professional development seminar on Wednesday, Oct. 22 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT, there are two opportunities to attend breakout sessions, with topicsRead… Read more »
A Quantum Computing Refresher
The basics of quantum computing can be difficult to understand — and even more difficult to remember. Here are five key points to keep in mind, in commonsense language.
Beyond PR: Strategic Press Engagement
One off-the-cuff comment. A media firestorm. And a leadership lesson you won’t find in any textbook. Discover why public communication isn’t just PR — It’s strategy.
Welcome Back, NextGen Nation!
We’re gearing up for another NextGen Government Training Virtual Summit, where more than 2,000 public sector employees will come together for a day of free online professional development! Held on Wednesday, Oct. 22, we’ll be bringing in government and industry experts to share their expertise on a wide range of topics, from writing AI promptsRead… Read more »
Are We Outsourcing Our Intelligence to AI?
Worried AI will make us dumber? Socrates had the same fear — about writing. Spoiler: We turned out fine. Is it time to reframe the AI debate?
How Empathy Can Improve CX
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
Data Visualization: Make Them See What You’re Saying
Data-driven decision-making improves effectiveness and efficiency, increases transparency, and enables agencies to be more proactive. But raw data alone rarely inspires action.