The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ——– Yesterday GovLoop held our 1st GovLoop Symposium (inRead… Read more »
We all know by now that the U.S. Postal Service is struggling to get by. It lost $8.5 billion last year, and earlier this summer here on GovLoop we debated the merits of cutting back to 3- or 5-day mail delivery instead of the customary 6. Another solution being floated would involve disenrolling all postalRead… Read more »
Are you a problem solver? Are you a “World Famous, Hall of Fame Problem Solver?” Talk about something great to put on a resume. Our friends at CenturyLink love solving problems and ff you are all about figuring out the answers and solving mysteries/problems, you will love The Ultimate Problem Solver. Up to the challenge?Read… Read more »
Are you an authentic L&D professional? Do you walk the talk? Have you been modeling your profession? Check out the latest post…The Hypocrisy of Learning
I got another question about analytics from a business owner who was thinking about adding social media to her toolbox. She wanted to know what analytical tools she should be acquiring…even before moving beyond her website. I’ve decided analytics are seductive, because they offer the promise of buying some packages and then knowing more. ThatRead… Read more »
15 community groups in California are getting a funding boost to support telehealth initiatives. UC Davis Health System and the California Telehealth Network (CTN) awarded nearly $5 million in grants to community groups throughout the state to help the implement telehealth projects. The awards were given through merit based process that required groups to showRead… Read more »
We had a huge influx of participation in the Making Mobile Gov dialogue last week. Much of it was in our new “Suggest an App” category. Some app ideas so far include iPassport – get a badge for every national park or monument that you visit. Collect and publish the latitude and longitude coordinates ofRead… Read more »
My last blog was uncharacteristic of me. I’m more comfortable telling tall tales than doing political commentary but the extraordinary events surrounding the debt ceiling crisis put me over the edge. This week I revert back to the tales. Some of you might have noticed in prior blogs and commentaries just a hint of disdainRead… Read more »
Deltek Analyst Amanda White reports. The 44th Annual IT Solutions Management for Human Services (ISM) Conference was held August 14-17, 2011, at the Hilton hotel in Austin, Texas. The theme of this year’s conference was “Enabling Change: Deep in the Heart of Technology.” The conference, sponsored by ISM, an affiliate of the America Public HumanRead… Read more »
The Washington Post reports that state transportation officials are worried that another congressional stalemate could lead to a halt in construction projects nationwide, leaving thousands out of work and delays in highway and transit projects. The Washington Post reports: “Facing a Sept. 30 deadline, officials are mindful of the deadlock that occurred this month overRead… Read more »