Listening: The Underrated Skill That Transforms Government Work
Government employees need the ability to clearly communicate, and active listening is the foundation of that.
Workplace
Evaluating Your Leadership Style: Is It Serving You and Your Team?
As a leader, regularly evaluating your leadership style is essential to ensure that it aligns with your values, meets the needs of your team, and drives progress.
Lessons Learned in Team Cohesion: The “Severance” TV Show
Team cohesion helps build a collaborative, effective, goals-driven workforce. Here are four team-cohesion concepts practiced by “Severance” TV show characters.
The Power of Communication
Communication is considered a vital “soft skill” in the workplace — one of the most challenging skills to wield effectively. Why is it so important? And how can it improve an agency’s internal customer service?
The Goal isn’t Culture Change!
Sometimes, organizational culture can be like a cow path — worn into a groove whether it’s the best way to get where you’re going or not.
Make Your Org More CX-Savvy
While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated throughout the entire organization. Without a high-level, holistic approach, your agency may struggle to deliver a consistent level of service to its constituents. Here are a few key takeaways on why it’s mission-critical toRead… Read more »
Beyond Results: Why Talent Recognition Matters Before the Finish Line
Like marathoners who need hydration during a race, public servants need recognition and appreciation as a project unfolds, not just when it’s complete. And unlike performance-based feedback, which focuses on what a worker did, real-time talent-oriented feedback focuses on how they show up.
Examining the Basis of Ethical Decision-Making
While ethical decision-making is essential in any professional setting, it is even more critical, and sometimes more challenging, in government.
Stop, Don’t Send: Recognizing When Email Isn’t the Answer
Emails are quick and convenient, but sometimes a phone or video call or an in-person chat is more appropriate and effective. Here are five scenarios in which email is the wrong communications choice.
Addressing Challenges for Federal Employees in the Return-to-Work Era
As we navigate the transition back to physical offices, all will need to navigate the uncertainty that comes with any major change.