Secret: The Top 7 Undisclosed Benefits of Telework

Photo credit: citrixonline from Flickr We often hear about the benefits of teleworking (e.g., cost savings, gas, more mobile workforce, etc), but what people don’t always tell you are those undisclosed benefits that you don’t realize until you actually telework regularly. I’ve been teleworking for about one month now. I do 2 days in theRead… Read more »

Rules Baytus

The term for someone fascinated with rules, not changing outcomes, obsessing over imagined possible violations. A spectator at life. Their work product is a shifting, unprioritized list of what could go wrong, real and imagined. It’s a task that doesn’t ever need to end, a full time occupation without effort. I was playing in aRead… Read more »

Mapping a Customer’s Journey: An Exercise to Benefit Any Business Selling to Government

As the D.C. business community is dealing with many challenges these days, it is always good to keep all of your customer service capabilities as sharp as possible. With fewer dollars to chase, the competition is getting very stiff and contractors need to embrace new ideas for keeping government customers happy. I recently had theRead… Read more »

Tumbln into Tumblr: 7 Reasons it Hits a Social Media “Sweet Spot”

If you haven’t considered adding Tumblr to your social media portfolio yet, my latest blog post offers seven reasons why it hits a “sweet spot” for established individual and organizational users, complementing and augmenting engagement on other platforms in unique and effective ways. Additional reasons are welcome. Tumblr. Follow the world’s creators. That’s how TumblrRead… Read more »

Ten Things Your Boss Should Be Saying to You

In my last post, I talked about the ten things you should be saying to your boss. Now it’s time to look at the other side and share ten things that your boss should be saying to you. “What do you think?” Your boss should value your opinion and contributions and frequently ask for yourRead… Read more »

9/11

Like many, 9/11 brings forth a lot of emotions in me. Though it was far away, United Airlines flight 175 was headed towards my local airport, Los Angeles International, and the deaths of its passengers was directly felt around Southern California, my home. Not long afterward, I began what would become 8 years of intensiveRead… Read more »

Code for New York City

Earlier this year we partnered with the Blue Ridge Foundation of New York to bring the “Code for America effect” to America’s most populous city. I have to admit, it was a tall challenge for us. The City of New York is “firing on all cylinders” in terms of our own measures of effectiveness. TheyRead… Read more »