Five Bags of Ice

My Grandfather’s Son is Clarence Thomas’ autobiography up to confirmation as an Associate Justice of the United States Supreme Court. Jack asked me if I wanted to read his copy, that he got from Clarence. I read it like a thriller, because it was. Some of the people who illuminated Clarence’s quest of becoming hisRead… Read more »

Introducing Kind of Digital Exchange

It’s not the most exciting bit of technology in the world, but it could be very useful. I read an awful lot of stuff on the web – thanks to Google Reader, it’s made really easy. Lots of people don’t have the time to do so, and are quite grateful to have useful items pointedRead… Read more »

Holograms for the TSA, Mobile Device Management for the DOD, and More

Here is today’s federal cybersecurity and information technology news: The Transportation Security Administration is seeking holograms or video projections of customer service representatives to communicate with travelers in at least English and Spanish. More here Mark Giuliano, executive assistant director of the Federal Bureau of Investigation’s national security branch, testified before the House Appropriations subcommitteeRead… Read more »

How to make great products: Integrate and Iterate

I believe it’s every government employee’s job to make great products and services. Details vary, but in the end, I think it’s all the same, whether it’s a government hospital, processing benefits, or national security. I try as much as possible to emulate tech start-ups, but Apple most of all, in my development of governmentRead… Read more »

IBM’s Charles Prow Discusses Strategies to Enhance National Competitiveness

“Today, the Federal Government is about 25 percent of GDP. The last time the budget was balanced, it was about 21 percent of GDP. So whether the government is a fourth or a fifth of GDP, it still plays an enormous role in the overall competitive posture of the nation. That is, the higher governmentRead… Read more »

Possible Opportunities via potential contract with Army National Guard!

Good Afternoon everyone! My name is Nakia Raglin and I am a Corporate Recruiter with STG International in Alexandria, VA. We’re currently recruiting for Program Managers, Assistant Program Managers, and Risk Reduction and Suicide Prevention Program Managers to provide support for a potential project under a contract with the Army National Guard. For more information,Read… Read more »

Agencies Under Scrutiny to Provide Better Customer Service

Providing the highest level of customer service is paramount for any industry. For the federal government – whether it’s the I.R.S or the Department of Veterans Affairs – a diverse audience of citizens, military personnel and other government employees make the requirements of good customer service more complex than in other businesses. A new bipartisanRead… Read more »

Insights from Successful State Chief Administrators

By Kimberly Leichtner, Associate Consultant (MPA ’13) For the past several months, I’ve had the pleasure of getting an inside glimpse into the jobs of state chief administrators, the public officials who oversee the administrative and general services departments that provide critical business functions for their state. Over the last few years, Fels Research &Read… Read more »