This post is part of an ongoing series on Eye Level: “Q and Art” and is the successor to our series “The Best of Ask Joan of Art.” Begun in 1993, Ask Joan of Art was the longest-running arts-based electronic reference service in the country. We retired the service late last year but want toRead… Read more »
Are you excited about the candidacy of Rick Santorum? Ron Paul? Newt Gingrich? Looking at the percentage of small donors who have contributed to their campaigns, many voters are. What about Mitt Romney? According to fundraising numbers, not likely. Though Romney has by far the most funds raised at $63.2 million, he has the smallestRead… Read more »
You’ve worked all day. At 6 p.m., a crisis within your agency or city now demands your all-night attention. For communication professionals handling media requests, the difficulty of maintaining message continuity is a common dilemma. When a colleague finally rescues you after an all-nighter, you then face the task of communicating about communication. What mediaRead… Read more »
Banking customer service start off on the phone with a dirge of automatic services to frustrate you long enough to want to hang up and start all over again, this time with a live person asking the same questions. No, it’s not a Fairy Tale. It’s more like a rave about bad customer service, whyRead… Read more »
Have you ever had a great idea, a way to improve a product, service, or process? How receptive was your project environment to taking it seriously? Of course not every idea is equally feasible or even productive. Sometimes there are very good reasons to resist innovation. More often in my opinion, new ideas get squashedRead… Read more »
I’ve been following the rise of do it yourself (DIY) drones for a few years now, ever since Chris Anderson, the editor of Wired magazine, introduced me to the topic in a podcast. And yes, I’m talking about flying drones… Like those the US Air Force uses to monitor – and attack – enemy forcesRead… Read more »
Jeff Haden has written a great post titled 8 Things Your Employees Need Most. While pay raises are nice, many studies have shown that higher pay alone does not result in a greater commitment or performance by employees. Sadly, from my 17 years of experience in government, most government employment does not provide employees withRead… Read more »
There was a time when we stopped looking at machines as making our lives’ easier and started looking at the jobs they were replacing–and, indeed, they began replacing jobs. Some people were much in hate with machines then–except the owners and inventors. My apologies to those of you who develop training apps and sell theRead… Read more »
Now how true do these observations hold for America and elsewhere? The Canberra Times kindly published an article of mine in the Public Sector Informant magazine. The informant itself is not available on line so I’ve provided it in pdf below. You sometimes hear people complain about how the press alters the what they sayRead… Read more »
CoreLink Data Centers has announced a significant increase in its Health IT portfolio with the addition of HealthCare Strategies (HCS) to its client roster. HCS provides clinical data-based analytics, and predictive modeling for health care. CoreLink has a significant healthcare IT industry presence. According to HCS the company was chosen for this background as GovernmentRead… Read more »