What’s Your Career Focus?

“It is during our darkest moments that we must focus to see the light.” – Aristotle The Universal Law states, “What you focus on expands.” It’s simple. What you focus on determines what you’ll find in life. If you focus on the reasons why you will never be promoted, you will only find more andRead… Read more »

How Human Is Your Brand?

Relationships between two people are important. Always have been and always will be. Social media has not changed that; all that’s really changed is how people communicate with one another in the course of building and sustaining those relationships. What’s also changed is the way brands communicate with their customers. Customers are eschewing one-way broadcastRead… Read more »

Government as a Social Machine

I am blogging today from the Government as a Social Machine forum hosted by ANZSOG and featuring Professor Dame Wendy Hall from the University of Southhampton in the UK. The discussion this morning involves a diverse range of stakeholders from both public and private sector organisations discussing the challenges organisations and citizens face in adaptingRead… Read more »

The Law of Income

Quote: “The purpose of our lives is to add value to the people of this generation and those that follow.” – Buckminster Fuller The Law of Income states, “You will be paid in direct proportion to the value you deliver according to the marketplace.” Another way to think of it is, how many people doRead… Read more »

CfA Summit: Day One Highlights

On day one of the CfA Summit, more than 450 city officials, technologists, developers, and open government advocates packed into the Yerba Buena Center for the Arts in San Francisco, Calif. Packed house at the @codeforamerica Summit. Terrific energy here at #CFASummit for 9 AM. pic.twitter.com/hbsXpHjvK6 — Alex Howard (@digiphile) October 15, 2013 They cameRead… Read more »

Your Steps To Sell To The State Of Texas

State purchasing in Texas is among the largest in the U.S., with purchasing teams awarding and managing hundreds of contracts on behalf of over 200 state agencies and 1900 local government CO-OP members. The state of Texas is actively seeking for new business and encourages all vendors to become suppliers to the state, providing excellentRead… Read more »

Infographic: 5 Best Practices for Improving Customer Service

Customer service is one of the most important aspects of a successful company. Good customer service can increase company sales, raise competition, and enhance the image of a company. These same attributes can be applied to government agencies as well. Good customer service will enhance the public’s image of government, and give citizens a senseRead… Read more »

SUCCESS RULE #21 – DON’T WHINE

Or as my dad used to say, “Quit your belly aching.” You know what? Life isn’t fair, and in fact sometimes it just downright stinks. Yup, sometimes you’ll get stuck with a crappy assignment, maybe you have a boss who is ill prepared for their role, or the person in the cube next to youRead… Read more »

Join us at the Brookings Institution on Wednesday!

Tired of tense, unproductive public meetings? Want to embed better online and face-to-face processes in the way governments work? Making Public Participation Legal, a new publication of the National Civic League, presents a valuable set of tools, including a model ordinance, set of policy options, and resource list, to help communities improve public participation. TheRead… Read more »