@KimTruong
active 5 years, 10 months ago-
Kim Truong started the topic Recap: Why Emergency Communication Matters in the forum Digital Communications 7 years, 6 months ago
Communications are never more important than when a crisis hits. Superstorm Sandy, the tornadoes in Moore, Oklahoma , the Boston Marathon bombings, and others have shown us how essential it is for our government and community leaders to quickly communicate with the public during an emergency.
At the same time, communication channels have changed.…[Read more] -
Kim Truong replied to the topic Legacy System Replacement Practices in the forum Technology 7 years, 6 months ago
A LOT of folks are looking into replacing antiquated systems! Good luck with this research and looking forward to reading your findings.
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Kim Truong replied to the topic Best Practices for Internal Blogs in the forum Communications, Citizen Engagement, Customer Service 7 years, 7 months ago
Two ideas:
- Have fun with titles! Aside from good content, clever, witty, informative titles are a great way for writers to think creatively.
- Bring in stuff from outside your agency – news stories, research work, reports, documentaries, etc – that might be relevant to the work of your colleagues.
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Kim Truong started the topic New Report: Integrating Multichannel Communication in Gov’t Customer Service in the forum Citizen Engagement and Customer Service 7 years, 7 months ago
As citizens and residents, we are automatic customers to government services. We all rely on various agencies to deliver necessary services ranging from emergency response to residential permits. From being able to purchase a fishing license easily on a mobile device to being able to renew a much-needed passport within a day, it is those standout…[Read more] -
Kim Truong replied to the topic What IS ‘Mission Critical’???? in the forum Budget / Performance 7 years, 11 months ago
I was a contractor for an agency under the DoD charged with maintaining/improving the military electronic health record. Many people equated “mission critical” issues as those affecting either the cost, schedule or performance of a project. For example, not obtaining a piece of GFI/GFE on time for our developers to implement was considered…[Read more]
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Kim Truong became a registered member 7 years, 11 months ago
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Smarter Government: Analytics to Outcomes 21 years, 3 months ago -
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Rock Your Resume! 21 years, 3 months ago -
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Citizen Engagement and Customer Service 21 years, 3 months ago -
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Healthy Citizen Communication 21 years, 3 months ago -
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Digital Communications 21 years, 3 months ago -
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Partnership for Public Service 21 years, 3 months ago -
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Young Government Leaders 21 years, 3 months ago
