To Build a User-Friendly Website, Think Like a Customer
We realized that to meet our customers’ needs, we had to stop looking at the website through our own eyes and start looking at it through the eyes of a user.
Contentment: The Merge Between Working & Living
Work-life integration may look a bit different for everyone, but these simple guidelines can help you gain a basis of where your integration point needs to be.
A Transport of Delight; or, Customer Service, NOT
I’ve read a lot of reports and listened to a lot of customer service/customer experience user experience — you’re supposed to delight the customer. What if I don’t want to be delighted? What if I just want to do whatever and go on to my next task?
The Best and Worst at Plain Language in Government
Which federal agencies should you look to as models of plain language? Which ones are getting it wrong and why?
How Bias Makes Us Lie
Are we all liars at work?
5 Ways Joining an Association Can Enhance Your Career
Let me propose a lower impact method to develop a valuable professional network and advance your career – join an industry association.
Drive Employee Engagement in the Public Sector
Public sector growth is often hampered by frequent and abrupt leadership changes, a complex bureaucracy and limits on financial incentives. So what can public organizations do to fight history and improve their work environment? Check out these simple strategies that can help public agencies build an engaged, mission-oriented workforce.
Duplication of Data Collection in the Public Sector
Government already collects data about us that could be used to more efficiently provide access to the range of services that one might need. Through implementing a consent process, like what the health care and financial sectors have done, government could make better use, through data sharing, of the data it already has.
TSP Talk Weekly Wrap Up
The upward momentum from late January didn’t carry into February. Stocks were down this week and Friday’s action tumbled the bull’s effort to keep the week to just modest losses. The dollar took a hit this Wednesday but traders were able to reverse its effect before heading into the close. However investors sold Friday withRead… Read more »
Total Cost Savings Key in Federal Network Connections
Improving and maintaining reliable and flexible basic connectivity continues to be important for government, including a focus on total cost of ownership savings.