As ‘Govies’ we’ve all lived through it. The dreaded organizational restructure. Change is painful, but organizational restructures can create a whole new kind of ‘pain’. The unknowns, the rumors, the impacts, and the stress are sometimes off the charts. Having been intimately involved on multiple restructuring efforts, I hope that some of these insights canRead… Read more »
Government agencies can improve their services by creating social stories that help people understand specific scenarios.
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
Agencies are using data to drive operational efficiencies. Learn how Chicago uses data to improve food safety and how data gives nuclear regulators better insight into facilities needing repair.
Artificial intelligence is influencing every step of the cyber defense life cycle. Here’s an overview of some AI possibilities, including emerging roles for generative and agentic AI.
Icebreakers at the beginning of meetings can foster a sense of community. This article explains why and explores several options, including “Two Truths and a Lie.”
Agencies seek AI transformation but still use procurement systems designed for the last century. To fix it, embed agility and accountability into every acquisition.
Governments worldwide are chasing digital transformation while trapped in legacy hiring, training, and leadership systems that can’t keep pace with innovation. To lead in the AI era, senior executives must commit to a Digital Workforce Compact that prioritizes agility, learning, and trust over bureaucracy.
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »
Continuous improvement in government isn’t about perfection — it’s about progress. Small, consistent changes can lead to better outcomes for everyone.
Governments are racing to adopt AI, yet many struggle. In 2026, success will belong to those who invest in trust, interoperability, and shared purpose.
What should an organization do about workplace bulllying? A good policy and zero-tolerance approach may be the right place to start.
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.
