Search Results for: plain language

From Search Engines to Answer Engines — Bridging the Digital Divide to Optimize Constituent Experience

A new technology has emerged — known as “answer engines” — that replaces the keyword search engines we know so well with natural language processing that understands what we actually mean when we ask a question.

Ensure the Best Work Experience All Year Long With the Federal Employee Viewpoint Survey (FEVS)

Unhappy government employees may struggle to happily provide government services. But using feedback from OPM’s annual Federal Employee Viewpoint Survey (FEVS), agency leaders can better gauge their employees’ needs and concerns, and work to improve the organization accordingly. That can make a world of difference.