Posts Tagged: artificial intelligence

How Artificial Intelligence Can Improve Customer Experiences

In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.

Combatting Fraud With AI and Machine Learning

Federal government agencies are faced with an immense amount of data, with more pouring in every second. With so much information, keeping track of it all can be extremely challenging, particularly when there are bad actors seeking to take advantage of the data overflow. AI and machine learning can help.

What’s the Difference Between Automation, Artificial Intelligence and Machine Learning?

The terms ‘automation, ‘artificial intelligence,’ and ‘machine learning’ are hot topics in a lot of government technology conversations. These terms are often used interchangeably and sometimes incorrectly, which can be confusing. Let’s take a look at what this tech jargon means.