What Security Personnel Need Today
In today’s state of widespread remote work, the security landscape is seemingly easier for adversaries to exploit and tougher for security practitioners to protect.
Posts Tagged: automation
Land Safely in the Cloud: Reduce Risk in Migrations
To appreciate the importance and challenge of creating Well Architected landing zones, consider the analogy of a large group of people who decide, en masse, to resettle their community on another planet.
Making Your Agency’s Work Easier
Here are three steps your agency can follow to make automation comfortably fit its workforce and operate more efficiently.
How to Best Address Contact Center Needs
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
How to Build a More Intelligent Contact Center
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
How Automation Helped Modernize One Agency’s Culture
Sometimes it’s easy to overestimate the change we hope technology can bring. But at one agency, automation and containerization proved to meet the mark.
Secure Your Secrets, Contain Breaches With Automation
By secrets, we don’t mean your friend’s surprise party or an old family recipe.
Modern Cloud Security Requires an Agile Approach
As agencies bring more agility to services development and delivery, they risk increasing vulnerability if they don’t also take a more agile approach to security.
3 Ways to Prepare Yourself for the Unexpected
No matter how much turbulence surprises the public sector, they can weather it through flexibility, innovation and resilience.
The Potential to Enhance the Citizen Experience With Automation
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.