OMB released customer service guidance to agencies earlier this week but it was lost in the hoopla over the announcement of Obama’s new Campaign to Cut Waste, starting with cuts in the number of federal websites. Six weeks ago, President Obama signed an executive order, “Streamlining Service Delivery and Improving Customer Service,” directing agencies toRead… Read more »
Senator Tom Carper (D-DE) chaired a joint hearing on the implementation of the GPRA Modernization Act and he seemed to enjoy himself. In fact, after the hearing he lingered a long time talking with hearing participants, almost being the last to leave the room! What sparked his imagination? Here’s a link to the hearing record.Read… Read more »
Customer service is about to become an annual performance goal for each federal department. First, there was last week’s presidential order on customer service. Then the Office of Management and Budget began pushing along compliance with the Government Performance and Results Act (GPRA) Modernization Act of 2010, which calls for agencies to measure customer service.Read… Read more »
GAO revisited a report it did in 2004 on creating a comprehensive indicator system to track the progress of our nation’s economy, people’s health, social well-being, and the environment. GAO looks at 20 different system used by other countries and by states and localities and offers a road map on how to develop a nationalRead… Read more »
Obama signed the GPRA Modernization Act in January. While OMB has yet to issue any formal guidance to agencies on what they should do, there has been a flurry of conferences, forums, and seminars that have focused on the new law’s meaning and intent. In the past month, I’ve participated in more than a halfRead… Read more »
Attention to the FY 2012 budget’s performance and management initiatives have been overwhelmed by the enormity of the proposed budget cuts by both the President and the Congress, and the resolution of the pending FY 2011 continuing resolution. For the most part, the management section of the budget, reflects a continued commitment to initiatives initiallyRead… Read more »
President Obama committed to reorganizing the government during his State of the Union address. He pointed to examples of how government agencies duplicate and overlap each other in their programs, and how this needs to be fixed. He also noted that it has been decades since the last major reorganization. And he’s right. The lastRead… Read more »
Okay, the contest is over, the results are in and they are statistically valid (okay, so 18 responses may not cut it for statisticians but it’s good enough for me!). 1. GPRA 2.0 (highest number of votes, but it’ll be so retro in 10-15 years!) 2. Other (a close second, but with many options) a.Read… Read more »
The new law codifies an existing governance framework for performance across government by designating chief operating officers in each major agency and requiring the designation of program improvement officers in each agency. It also authorizes a governmentwide performance improvement council and requires a governmentwide performance website. Governance of Overall Performance System. After the original GPRARead… Read more »
The new law includes new requirements for quarterly reviews and progress assessments of governmentwide and agency-level priority goals. Federal Priority Goal Reviews. According to the Senate committee report, the new law: “attempts to lay out a process for reviewing progress towards the federal government priority goals on, at minimum, a quarterly basis. For each federalRead… Read more »