From the book “Good to Great” by Jim Collins. “Executives who ignited the transformations from good to great did not first figure out where to drive the bus and then get people to take it there. No, the first got the right people on the bus (and the wrong people off the bus) and thenRead… Read more »
I have been talking to a lot of HR people over the last couple of months and, frankly, it has been surprising to see that most don’t realize the opportunities and risks associated with social media and crowdsourcing as it relates to their business vertical. Why is it crucial that Human Resource managers be deeplyRead… Read more »
“When I have an angry customer, I just put the phone down on my desk and walk away. By the time I get back, they are either calm, or they hung up. Problem Solved.” I really did have a student in one of my classes make that statement. I’ve heard a lot of odd perceptionsRead… Read more »
Last week, I posted a discussion topic on Govloop asking what social media people want in their career. Seeing that social media is a relatively new sphere, especially within the government space, it was interesting to note the variety of responses received–ranging from a personal desire to make a difference to opportunities to innovate toRead… Read more »
There aren’t any steps. I’ve never really liked “STEPS” lists, because they are too generic (unless you are putting together the Space Shuttle, or something like that). It is as if they will take you to the holy grail. Steps imply that they must be done in order – in sequence. Yet each community isRead… Read more »
Below is the text of a post from Kerry Baker on OZloop. The original post was about communication after the earthquake. Puts life in perspective on the one hand, highlights that the technology we have available to us is about people. Should keep it that way to. “This is a copy in full of anRead… Read more »
When I set out to create GovLoop.com, I had a number of ideas. I’ve talked about my idea and philosophy in a couple places (here, here) but in short, I thought there needed to be a central online hub connecting the government community. A place to have discussion that wasn’t based on agency, type ofRead… Read more »