Capital budgeting is an important budgetary tool utilized by states as they plan for acquisition of capital assets. A capital budget is a plan for acquisition of capital assets, which are resources that have an expected lifetime that extends beyond the acquisition year. A capital budget reflects the value of time and usually has distinctiveRead… Read more »
May 9th was a landmark day as President Obama signed an executive order that requires all civilian agencies to produce data in open, machine readable formats to allow for public use and commercial application development. We have been hearing about Open Data for almost five years now, dating back to the initial days on theRead… Read more »
For many white collar government workers, a large part of your day is spent on email management – writing emails, reading emails, responding to actions in emails. But we never get any tips on how to be successful at email. So here are my 13 tips: 1) Respond to every email within 24 hours –Read… Read more »
Opening up data is one thing, but using it in a productive way is another. Data may be released in formats that are hard to reuse, data may be ‘dirty’ (with mistakes) or incomplete. However when organisations release data in machine-readable formats, with a reasonable level of completeness, it can be surprisingly easy for evenRead… Read more »
When most of us choose one brand over another, we do so with an expectation. An expectation that the product or service will fulfill a promise made by the brand. What happens, though, when the promise isn’t kept? This is where the resolution portion of your brand’s customer experience can help. Brands that provide disappointedRead… Read more »
I continue to be amazed by how wrong government attorneys are in the legal advice they provide regarding Freedom of Information laws (FOIL). The latest example of this is the opinion rendered by a Buffalo School District attorney. School board member Jason McCarthy recently asked at a board meeting whether several upper level district employeesRead… Read more »
This post one in a short series in effort to recognize and celebrate the close of the 2013 Code for America Incubator. This was a new program was created to support Code for America Fellows as they work towards building startup companies to scale and sustain their Fellowship projects. The Code for America Accelerator isRead… Read more »
A well-designed leadership development program is essential to identifying, attracting, filling, and retaining employee leadership. By using a consistent talent management program at all levels across the organization, future leaders are developed fruitfully. Leadership programs truly shape the success of business processes like hiring strategies, employee development, and career succession planning. Did you know thatRead… Read more »
Have you ever witnessed a colleague falling asleep at their computer? I have and that person had keyboard imprints on his face because he was disinterested and bored while trying to complete a mandatory online training for his job. While I certainly poked fun at him, I also sympathized with him. Dry, boring and monotonousRead… Read more »
I’m going to a Salesforce partner event this morning called the “Salesforce Partner Exchange for DISA” which I’m sure will be a fabulous event. They do a great job putting these things together. A lot of great information comes out of them and you get a better understanding of not just the organization in focus,Read… Read more »