There’s often a disconnect between the training that organizations provide and employees’ real-world application of it. Learn why that happens, and explore five strategies to close the gap.
AI is already affecting how citizens engage with government, raising expectations for faster, more intuitive services. Agencies that don’t understand where AI delivers real value risk missing opportunities to improve trust and experience at scale. During the latest CX Community of Practice, we welcomed guest speaker Luke Norris, Vice President, Platform Strategy & Digital Transformation,Read… Read more »
Large-scale events offer many benefits — and challenges. A thoughtful, commonsense approach to using registration lists and coat checks can help ensure that attendees enjoy a positive experience.
Effective leaders know how to navigate their teams through change, uncertainty, and new ideas, and they strike a balance between strength and humility. Read about a leader whose effectiveness suffered when he struggled with humility.
Legacy technology wasn’t designed for the volume and variety of data that agencies handle today, and AI exacerbates the problem. Certain tactics, however, will help agencies leave their outdated tech behind — so employees can access data when and how they should.
In government, the pressure to move fast on AI technology is real, but so are the risks. But agencies are learning that strong data governance will create a foundation for responsible, transparent, trustworthy AI.
Government workforce training is evolving, and agencies today must overcome five obstacles to designing effective training programs. Learn why slide decks and seminars are no longer enough.
Agencies publish an array of documents — decentralized and in different formats — that AI systems often misinterpret when answering resident questions. Standardization and centralization would address the problem, but those can be heavy lifts. A citation registry, however, can change how AI understands government writings.
In this video interview, John Lange of Tricentis explains the role of automated testing in data accuracy, process efficiency, compliance and security.
Government is moving fast, but speed alone is not delivering better outcomes. As AI and automation accelerate decision-making, a gap is emerging between how quickly decisions are made and how well they are governed, understood, and sustained. This article explores how leaders can close the decision gap by strengthening clarity, consistency, and control across policy,… Read more »
Leaders are under pressure to move faster, but their data isn’t keeping up. This article breaks down how leaders can fix that. If you lead in a high‑tempo environment, this one’s worth reading.
The NextGen Gov Training Virtual Summit on Wednesday, May 20, is rapidly approaching! We’ve added even more speakers for the second round of breakout sessions. Led by current and former govies, as well as career experts, they will share their wide swath of experience on topics ranging from becoming a better manager to overcoming imposterRead… Read more »
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.
