Going Rogue in Government: My Journey of Disruption in Digital Customer Service
How a chatbot disrupted the entire digital customer service experience for the Montana Motor Vehicle Division and the rogue project that made it possible.
Posts Tagged: website design
Will Your Website Get You Sued?
In 2017, almost 500 companies were sued in federal court for having websites that are inaccessible—i.e., not fully usable by people with disabilities. Here’s what you need to know to protect your organization.
Data Drives Action and Education for ACLU of Ohio
Knowledge is power. Organizations that make their data easily accessible see substantial improvements in audience awareness and participation.
Bridging Cultural Divides with Multi-Lingual Websites
The global reach of the Internet makes it more imperative that communicators from every industry and organizations of all sizes create multi-lingual websites. Meeting your web audience in their language has never been more important. All aspects of translation and localization—from development and design to content creation and project management—are much more manageable these days. Translation Management Software (TMS) coupled with Content ManagementRead… Read more »
What Makes an Award-Winning Government Website
Successful government websites are consistent, accessible, and current. Surprisingly though, many sites lag far behind today’s communications standards, missing the most important goal: serve the public well.
Designing for Mobile Friendly and Beyond
The best approach to (re-)designing your organization’s site is to strategize, understand possible approaches, and invest in solid design and development.
5 Website Best Practices from the 2015 Center for Digital Government Award Winners
If you’ve ever worked on a website project, you know one of the first questions a designer asks is: What are your favorite websites? But, it’s not always easy to come up with a list of the best websites. Great websites have to be memorable, modern, unique, and free of frustrating glitches—no small feat for mostRead… Read more »
Selecting Website Themes: A Guiding Framework
As I stated in Website Builder Platforms: Best Options for Small Businesses, I consider the WordPress content management system (which should not be confused with the WordPress.com platform) to be the best option for organizations that need to upgrade or build a website, especially if they want to be able to manage some content andRead… Read more »
The 13 Most Bizarre .Gov Domains
What does the U.S. government need with 5,300 domains? Because that’s how many there are on 18F’s complete list of .gov domains. There are plenty of oddball URLs that will have you scratching your head and wondering: What were they thinking? Some domains have no website in place. We’re left to guess—or Google—if these parked domains were registered for campaignsRead… Read more »
Project of the Week: myCharlotte Mobile Application
Lots of cities are transforming their websites into mobile-ready versions or going with an app that makes it easier for citizens to get key information faster. I learned about Charlotte, North Carolina’s myCharlotte Mobile App a few weeks ago and wanted to learn more about it. So I reached out to GovLooper Shawn Proffitt toRead… Read more »