Posts By Jack Gates

Open Source – It’s Not Just Software, Baby!

Initially, open source was an approach to developing software among coders, which was like Spanky, Darla, and the Our Gang kids “puttin’ on a show.” Everyone contributed what they had (sharing resources) and did what they knew (collaborate) – and the show was always a success. The open source approach is a philosophy, a culture,Read… Read more »

Customer Service For All

Organizations get feedback from a number of sources – email, social media, word of mouth, even from other employees. There is a strong tenancy to jump into action when a complaint is registered – all in the name of customer service. The urgency and energy spent to respond is almost obsessive in nature – weRead… Read more »

Back to the Frontier and Expansive Growth?

When I think of the frontier, I picture Westward-Ho wagon trains with settlers and supplies, or prospectors in the gold fields of California. However, the domestic frontier has been ‘closed’ for about a century. The frontier offered an environment of unlimited opportunity, participants with a variety of viewpoints and backgrounds, and plenty of raw materialsRead… Read more »

The Third Industrial Revolution Is Beginning

Edmund Pendleton, the Assistant Director of the Mtech VentureAccelerator at the University of Maryland, was a panelist at The Democratization of Innovation meeting. He observed we are entering the third industrial revolution. The shift from local shops to locating multiple crafts and trades in a factory setting was the hallmark of the first industrial revolution.Read… Read more »

Government as a Platform – Tim O’Reilly

Tim O’Reilly speaks about Government as a Platform to address the issues of today for the next generation of Government. Interesting observations about what’s possible – much is already being done or in the works. O’Reilly’s final point: Government and Private Industry are the two halves of the solution. Here’s the link to O’Reilly’s 3Read… Read more »