With customers and relationships the question is: what had you done for me lately? Good customers are approached often by other providers or discover interesting offerings on the internet. Good relationships are fouled by lack of attention. Thus the spoken or implied questions about what’s recent. I heard a story about an individual who hiredRead… Read more »
“If you don’t measure it, you can’t improve it.” On of the first-order axioms of management, and a mantra of spreadsheet jockeys everywhere. Benchmarking. Balanced Scorecard. SEO. What do they have in common – they are indirect measures of effectiveness. For an artist, which is more important – the tack hammer or the paint brush?Read… Read more »
We have an image of leaders – whether it is John Wayne leading a charge in combat, or JFK declaring to the world the USA will put a man on the moon by the end of that decade, or Steve Jobs radically changing established market segments like music, telecom, and computers with new technology. Traditionally,Read… Read more »
As a leader we are expected to be decisive and to advance toward the envisioned goals. So why do we find ourselves making excuses to postpone a meeting or delay an action? We sometimes rationalize deferring a task by convincing ourselves it would be better done later – based on perceived factors not directly relatedRead… Read more »
Something I heard that rang the bell: A plan is a report of what has just happened. Your thoughts? These may be of interest: How To Tune Your Work For The Internet Capital Technology Management Hub Tuesday, January 10, 6:30 – 6:35 pm Arlington GMU Campus Founders Hall, Room 126 3351 Fairfax Drive Arlington, VARead… Read more »
Change. It’s unsettling and exciting. It’s evolutionary and inevitable. It’s widely initiated and frequently resisted. Alvin Toffler, in his 1970 book Future Shock, says we can only take so much change before we hit overload and shut down mentally to additional change – like a sponge reaching its saturation point. The pace of change hasRead… Read more »
In the spirit of the season, I’d like to share some observations about well wishes at this time of the year. I have an eclectic collection of friends; they observe a variety of different religions. Years ago when Happy Holidays crept into use, I asked each person if they are offended or feel uncomfortable inRead… Read more »
This year’s collection of Ah-Ha moments in no particular order. Doing Leads to Understanding – I designed the software architecture for a project and saw clearly how the pieces related to each other. I made changes to enhance its functionality from this structural knowledge. Can’t Predict What May Move Readers – In a blog postRead… Read more »
With the holiday celebration over, the eggnog finished, and dinner a very pleasant memory, we went to see War Horse (liked it). Early in the movie, the boy and the horse took on the monumental challenge of plowing a field of thick deep-rooted grass and stone for the first time. They succeeded. What we watchedRead… Read more »
Definition: A Rainmaker creates a significant amount of new business for a company. The Sales Lab Rainmaker Series is one rainmaker technique for technologists during the first 300 seconds (five minutes) of the monthly Capital Technology Management Hub Meeting. This is the handout for our December meeting. At the beginning of this Rainmaker presentation inRead… Read more »