There’s a popular saying that “numbers never lie.” It has a nice ring to it, but in reality, the adage requires that the numbers share a common language.
Posts By Isaac Constans
Government IT departments are facing the exact challenge of when, what and how to upgrade, as their applications become growingly outmoded and user experience suffers.
Governments of all sizes have created data and analytics departments to assess what they have, coordinate communication between agencies and report stories that the numbers show.
Codified in the Modernizing Government Technology (MGT) Act, the Technology Modernization Fund (TMF) offers agencies parcels of money – that over time have to be repaid – to rebuild their cyber and technology systems.
The MGT Act has revamped national efforts to upgrade IT systems, but there remain fundamental questions about the government’s role in technology.
While governments compete for limited funding and resources, prioritizing customers is more important than ever. Having a strategy that can measure the value to citizens, while calculating business value, is key.