How NIH Implemented a Culture Change Using Data and Feedback
The National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) developed a strategy to implement changes based on findings from the Federal Employee Viewpoint Survey.
Posts By Nicole Blake Johnson
SBA’s Big Bet on Cloud-Based Security Is Paying Off
The Small Business Administration is challenging the government’s conventional approach to cybersecurity and has managed to simplify operations, reduce costs and improve visibility on its network.
Federal Deputy CIO Details Cloud Smart, Reskilling, Cyber Updates
Federal agencies are moving full steam ahead with cloud adoption — backed by a suite of new policy changes aimed at removing barriers to cloud procurement, security and workforce challenges.
Managing Diverse Content Sources
Most agencies are accustomed to managing PDF files, Word documents and other standard text inputs. But traditional systems for managing this type of content are incapable of keeping up with the growing diversity, increasing size and the volume of unstructured content (video, audio and more) that government employees and citizens are rapidly producing.
Improving Customer Experience from the Inside
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
Q&A With the Veterans Experience Office
To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
Yorba Linda Revamps Website, Launches Mobile Tracker
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
Why Agencies Need A Software-Defined Approach to Networking
With the escalating adoption of bandwidth-hungry SaaS applications, agencies must rethink their WAN strategies and how they can deliver modern capabilities.
The $16.7 Billion Opportunity for Agencies That Digitize
Agencies that replace paper forms with digital self-service solutions, streamline static PDF forms and digitize end-to-end processes can expect big gains.
Government Leaders Say CX Must Be Bigger Than the CIO
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.