I was fortunate enough to attend a great event hosted by the Department of Interior’s Federal Consulting Group (FCG) entitled 2011 Government Customer Satisfaction Forum. During this event, FCG unveiled the American Customer Satisfaction Index (ASCI) annual results for the Federal Government and recognized the National Health Service Corps (NHSC) in the Bureau of ClinicianRead… Read more »
Ahem! Are you talking to me? (Or texting?) Great article about how we need to maintain respect for our fellow man when the temptation of being thumb happy starts to override. Image from the article:
How are local governments using ArcGIS? Check out the post below from the ESRI Local Government Blog. Originally posted April 7, 2011. New Tax Parcel Map Book Template Helps Produce Map Atlases Effortlessly Many local governments are still required to produce hardcopy tax map atlases. Throughout the country, these map books are still statutorily requiredRead… Read more »
Or not… Road warriors and the impulsive beware! While buying on credit here and there might seem like a harmless activity, you might want to think twice about whose card you pull out of your wallet next time. It could soon cost you your job! There’s nothing like a credit card to give one theRead… Read more »
Dear friends, we know many of you can’t come to the conference or you’ve got ADD and will be fiddling with your phone/laptop. You can still join the conversation and do something with those twitchy fingers by amplifying our live tweeting. We will also be fielding questions from twitter to pose to the panelists inRead… Read more »
I just got back from another wonderful AFFIRM Luncheon for a great discussion about the changing landscape for mobility in the government workforce. The event began with insightful opening remarks from Wyatt Kash, Editorial Director for AOL Government. Kash addressed the changes that smart devices have brought to the way we connect and work andRead… Read more »
For the past couple years when I conducted training for agencies on the use of social media in government, I cited the GovGab Blog as one of the benchmarks for government blogs. With recent changes, I just can’t do that anymore (sorry to my friends at GSA – still love you all ;-). In fact,Read… Read more »
9:30pm last night USDA launched their Department-wide website redesign. From the beginning, they set out to tackle quite the challenge: Here’s what they faced: Do completely in-house working with a limited budget/resources Design an easy to navigate homepage to get citizens to the right place, and on their way effectively and efficiently Coordinate with 29Read… Read more »
Here is another interview for OurBudgets. This is an interview with Professor John Palmer on the national debt crisis, budget and the role young professionals should play. Make sure you also check out OurBudgets, lots of great content on their blog.
This Thursday, Fort Bragg is trying something new: live interaction with citizens via Facebook. Here’s an excerpt from an article in the Fayetteville Observer: Fort Bragg leaders will answer questions live Thursday on Facebook, the popular social-networking site that until 2009 was blocked on many military computer networks. “We’re hoping specifically to have interaction withRead… Read more »