Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Innovation Begins With Data
Six reasons government agencies should innovate — and how to implement them.
Manage Teamwork Across a Distributed Workforce
n a hybrid work environment, teamwork requires new tactics and a new intentionality. Here are some ways to foster your team, whether it’s in person or remote.
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.
How Government Can Become a Talent Magnet
HR experts discuss the problems with the problems with – and their solutions for – recruiting, training, retaining and managing talent in the public sector.
Insure You’re Making the Most of Your Benefits
Join us online Tuesday, Nov. 15 at 2 p.m. ET/11 a.m. PT to hear from a government open season benefits expert who will share how to make the most out of your insurance.
A Day You Don’t Want to Miss
Learning, networking and new ideas are all on the agenda for the free 2022 Google Government Summit in Washington, D.C. on Nov. 15.
Plan for Success in 2023
Join us online Wednesday, Nov. 9 from 10 a.m.-2:10 p.m. ET/7-11:10 a.m. PT as we speak with government and industry experts about where the focus should be in 2023.
How to Simplify Your Innovation Journey
Agencies need to build a comprehensive cloud strategy with a secure unified platform. Using one with familiar tools built in can ease th
People First: How to Ingrain a Customer-Centric Culture
Adapting to customer-centric government means listening to the needs of your constituents. Here are some best practices for getting it right.