Innovations in CX: Gauging Engagement
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
Planning out your short- and long-term goals and projects can help ensure a steady stream of progress, earn your colleagues’ trust, and contribute to an excellent performance review.
The emergence of generative AI raises important personnel questions: What skill sets do government agencies need to hire or develop? And how can answer engines remove some technical burdens?
What do senior government leaders think about work-from-home arrangements? Are they more of a problem or a solution? We asked three C-level government executives for their opinions.
Creating a personal brand is not solely reserved for online influencers looking to promote their expertise or sell products. You may already have the beginnings of a personal brand — your reputation at work. Building the brand means being purposeful in shaping the perception others have of you.
An integration platform can help bring existing data systems together without losing the value of legacy applications and business rules. Learn more about the benefits of iPaaS — integration platform as a service.
Blanket bans or prohibitions against government agency use of generative AI won’t work. The recent Executive Order on AI takes a much more effective approach to guiding agencies on the proper way to adopt this new technology.
Though government workforces today are, overall, increasingly diverse, senior leadership is not. Here are some statistics.
Better data and better analytic tools mean more accurate — and more useful — digital twins.
It feels like everybody’s in the midst of a digital transformation these days. I had the privilege of having a front-row seat to the U.S. Department of Veterans Affairs successful transformation when I was its Chief Technology Officer and have since served as a crisis engineer on many failing digital transformations. Here are five pitfallsRead… Read more »