When you have enough talent, you can be confident about your agency’s capabilities. But most organizations don’t have enough. So, they need to augment their staff with the right tools and procedures.
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
Waiting in line is something we’ve been conditioned to do — from coffee shops to amusement parks and at government offices with ticket numbers in hand. But then COVID-19 hit.
“We need to be thinking about how different age groups will have different needs or expectations. And if we’re not taking that into consideration, then there’s the potential that we could be under-serving one or another group.”
It’s difficult to get visibility into the right data, performance analytics is the engine for agencies to use data-driven insights to make better choices.
Cybersecurity must be integral to the broader solutions that agencies adopt so that it isn’t an afterthought in budget-strained times.
To move forward, successful agencies will leverage TIC 3.0 and Zero Trust in tandem.
Montana resolved its communication problems and implemented a scalable solution that delivers personalized communication to its constituents.
The evolving remote workforce calls for agencies to proactively change the way they function while improving agility and productivity for the long-term.
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.