How to Digitize Mission Processes for Better Customer Experience
Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.
Celebrating Black History Month: Virtual Edition
For many, this time of celebration comes with fresh urgency and many firsts. Here are some examples of how governments are honoring Black history.
Best of USAJobs February 12
Welcome to the latest edition of GovLoop’s exciting federal employment opportunities roundup for the week of February 12, 2021.
Innovating During COVID-19’s Second Wave
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
5 Pillars to Build Resilience Into Your Agency
With a plan in place, organizations have a greater chance of overcoming a range of disaster scenarios and getting back to normal operations more quickly, as well as providing better customer service overall.
3 Ways to Harness the Reskilling Revolution
Here are three ways agencies can close their workforces’ skills gaps using hiring, reskilling, upskilling and new-skilling.
Nominate Your Peers for a NextGen Public Service Award
Your fellow government employees work so hard. Why not reward them by nominating them for a NextGen Public Service Award?
Prioritize Psychological Safety at Work
On the recent NextGen online training, “Psychological Safety in the Workplace,” Mel Kepler and Rachel Niebeling, two experts from government consulting firm LMI, shared how to foster a healthy work environment at both an individual and organizational level.
Overcome Data Silos in a 3-Pronged Approach
There’s a great amount of data wrangling, coordination and analysis that has to occur before data is turned into useful information.
Establishing Safe Zones With Zero Trust
Zero trust protects agencies by making access control decisions on a fine-grained and informed basis.