Succession Planning: Can AI Help?
Agencies may be concerned on knowledge loss as employees retire or seek other opportunities. AI can help.
Are We Outsourcing Our Intelligence to AI?
Worried AI will make us dumber? Socrates had the same fear — about writing. Spoiler: We turned out fine. Is it time to reframe the AI debate?
How Empathy Can Improve CX
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
Want to Increase Public Engagement? Be Intensely Collaborative
Public and private groups often work in parallel, duplicating efforts. Instead, they should leverage their combined networks as part of a long-term strategy.
When Cyber Resiliency Becomes Policy, Not Practice: Closing the Leadership & Culture Gap in NIST’s SA-24
NIST’s new SA-24 control sets formal requirements for cyber resiliency, but fails to address the leadership, cultural, and organizational dynamics needed.
Data Visualization: Make Them See What You’re Saying
Data-driven decision-making improves effectiveness and efficiency, increases transparency, and enables agencies to be more proactive. But raw data alone rarely inspires action.
Increased AI Use Drives Need for Data Literacy
AI is making it easier to utilize all of the data government agencies hold. Data literacy is becoming a critical component of success.
How Modern Data Services Are Transforming the DHS CDM Program
In this video interview, Matthew Shallbetter at Armis explains how CDM data modernization could reshape cyber efforts.
Strengthening Data Resiliency in Federal Government Agencies
In this video interview, Commvault’s Richard Breakiron discusses data resiliency and explains how agencies can develop a clear understanding of their data assets and leverage automation and AI to derive insights.
To Boost Public Engagement, Experiment With Different Processes
Offering people different levels of engagement depending on how much time they have can improve civic participation.