The Risky Business of Cloud
The agencies that protect the citizen data in their clouds the longest are the ones that best assess the risks facing them daily.
3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
5 Things You Need to Know About Federal News From the Past Month
Changes in federal government keep coming fast. That’s why GovLoop gives you monthly recaps of federal news that may affect agency management and employment.
Book Review: The Fifth Risk by Michael Lewis
The author of Moneyball and The Blind Side takes a look at the Trump transition team – and then at government itself.
What Employees Love & Hate about the Holidays
There are many factors to how holidays are handled in the workplace. Work schedules and demands, time off, decorations, and holiday parties all factor into how the season is incorporated into an office space and received by the employees who work there.
White House Launches Cyber Program for Non-IT Feds
The Trump administration rolled out a new program aimed at retraining federal employees to fill open cybersecurity positions in the government.
Gaining Insights into Your Employee-Initiated Spending
Employee-initiated spending involves any purchase an employee makes on an agency’s behalf without a traditional purchase order process.
3 Lessons on Life and Law Taught by the Kitchen Sink
My favorite quote that I’ve ever come across was written on the wall of a high school bathroom stall. “The meaning of life is a life of meaning,” read the handwriting, scribbled in bold Sharpie on cracked and faded tile.
Controlling Your Costs With Managed Print Services
As a previously neglected topic of focus, the potential for cost efficiency in printing has begun to stir agencies to action. The introduction of MPS into the workplace will create savings where they previously hadn’t been considered.
From Patchwork to Network: Serving the Whole Veteran
Over the past 100 years, a patchwork of services and care have evolved to support returning veterans and their families.