Surveying Improved Customer Experiences in Maryland
What tools can agencies use to better user experience and deliver measurable results? Gaye Adams addressed this in an interview with GovLoop.
Citizen Engagement, Human Resources
What tools can agencies use to better user experience and deliver measurable results? Gaye Adams addressed this in an interview with GovLoop.
Automating manual processes, particularly security patching, in the data center is the key factor that will allow federal agencies to meet compliance standards and keep data secure while freeing up resources for other critical tasks.
Every new technology comes with the possibility of being used for undesirable or dangerous purposes. The future of drones will require a balance between enabling drones for good, countering drones for bad and a comprehensive air traffic management system that encompasses manned and unmanned aircraft.
Human Resources, Leadership, Policy
Federal agencies have gotten very good at making a broken system work — perhaps too good.
There are many compelling arguments for breaking silos, but I have different perspective for you to consider.
While emoji have become commonplace, using them to enhance messages has become more nuanced and, sometimes, complicated. Let’s look at some issues that emoji enthusiasts in government should know about.
Cybersecurity, IT Modernization
Rather than ripping and replacing legacy systems, agencies are increasingly creating software applications to modernize their services.
Leadership, Project Management
Building and maintaining community and agency partnerships is vital for improvements.
Analytics, Artificial Intelligence, Big Data
If you learn nothing else from this blog, remember this: The most important step in adding AI to any process is correctly labeling the training data.
Cybersecurity has become a risk management contest, and NSA must especially consider it; anything digitally operated is part of the modern battlefield.
Notifications