Meeting Federal Records Mandates With Technology
By Dec. 31, agencies must manage permanent and temporary email records in an accessible electronic format. The onus is on agencies now to decide the right technological fit to meet the requirements.
3 Things You Need to Know about NIST’s Cybersecurity Framework
Still not sure what NIST’s Cybersecurity Framework means for your agency? Check out our three takeaways from a recent chat with cybersecurity experts.
How To Recruit Younger Employees? Not By Doing Business as Usual
As baby boomers retire, organizations are faced with how to attract – and retain – younger employees. It’s a particular challenge for government organizations that may not seem like appealing – or lucrative – career paths. What do millennials – those 73 million individuals born between 1980 and 1996 – really want in a job?Read… Read more »
To Engage Your Audience, Tell a Story
If your goal is to present information in an unbiased, stick-to-the-facts sort of way, bullet points may work just fine. But if you want your audience to become engaged in your work and take action? Consider the humble story as your communication model.
Challenges to Effective Public Sector Workforce Development
Given the resources that are in place or inherited, it’s no fault of their own that workforce and economic development staff are hampered in their efforts to productively deliver desired outcomes in services to regional citizens and business customers.
How To Do Customer Service Right
Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished
How to Avoid Being the Workplace Bully
Avoid being a workplace bully, and concentrate your energy on improving the workplace for generations of women to come. I promise, it’ll be worth it.
Dig Deep, Dig Right: Maintaining a Relevant Metrics Program
In order to create metrics that serve the organizational programs that ultimately serve the business, keep these tips in mind.
Navigating Citizenship Services at USCIS
Complex processes are a major pain point in delivering good customer service. Navigating citizenship and immigration services is extremely complicated. Learn how USCIS is using a virtual assistant to help ease this customer service pain point.
Where’s the Mobility? In the Cloud
By fully using cloud and mobility services, organizations prepare for the next phase of government operations and take advantage of all that technology has to offer.