How GIS Works to Combat Fraud

GIS technology can be used to help address fraud, waste and abuse in several different ways. Organizations benefit from closely examining location-based factors to identify hot spots, regional variations and clusters, such as co-locations of services. Then, real-time data analysis shows spatial trends that inform predictions about future needs and issues — or, in this… Read more »

Is the Next Generation of Government Citizen Services in Chat Bots?

The phrase “customer service” has often sounded like an oxymoron to anyone who has endured interminable lines at the DMV, navigated maze-like call centers, or even attempted to get a simple answer from a website. Help could be on the way – and sooner than you think.