Woman Code: Leadership 101

As woman in the workplace it’s hard not to let the double standards and stereotypes of women in power effect how you interact with co-workers and your approach to leadership. According to the Pew Research Center Report, Women and Leadership: Public Says Women are Equally Qualified, but Barriers Persist, the majority of Americans believes womenRead… Read more »

5 Website Best Practices from the 2015 Center for Digital Government Award Winners

If you’ve ever worked on a website project, you know one of the first questions a designer asks is: What are your favorite websites? But, it’s not always easy to come up with a list of the best websites. Great websites have to be memorable, modern, unique, and free of frustrating glitches—no small feat for mostRead… Read more »

Extracting Value from Your IoT Data

This interview is an excerpt from GovLoop’s recent guide, What the Internet of Things Means for the Public Sector, which explores insights and best practices into how government is using automated machine-to-machine transactions and implementing IoT in the public sector. As organizations connect more devices, they produce more data. This isn’t an earth-shattering revelation. In fact, that’s theRead… Read more »

Feds All Over Social Media: A Final Roundup and Takeaways

Over the past few weeks, I’ve been talking about how federal agencies use social media platforms, and more specifically, Facebook, Instagram, Twitter, and YouTube. There are a ton of other sites out there that speak to various groups of people or have particular uses. Because it’s important for government to reach its audience in theRead… Read more »

6 Essential Ways to Build Trust in Your Team

Have you said some version of these words recently? “I can’t trust him.” “My trust has been broken.” “We can’t put trust in them anymore.” These refrains are common and heartbreaking. In both its presence and absence, trust is a critical and yet also often elusive quality of effective working relationships. Being able to trustRead… Read more »

How Government Can Embrace the Sharing Economy

I recently attended the Association of Municipalities Ontario (AMO) Annual Conference, at which the sharing economy was top of mind for many policymakers. While the sharing economy presents many opportunities, governments in Ontario and elsewhere have been slow to embrace it and adequately address the inevitable challenges. What is the sharing economy? Noah Zon, PracticeRead… Read more »

4 Things Football Teaches Us

September is in full swing and (American) football season is upon us! For diehard fans, summers are miserable. Journalists, talking heads, and the like are hard-pressed for on-the-field material. As such, trivial storylines ranging from practice scuffles to Tim Tebow abound. That will change this Thursday with the season opener between the New England PatriotsRead… Read more »

A New Wave of Federal Customer Service

The customer is always right. Right? Well, that may not always be correct, but it is a good rule of thumb to follow. However, I think most of us tend to associate this golden rule with the private sector. But now, there seems to be more of a push from the public sector to betterRead… Read more »

Are You Magnanimous? (That Means Forgiving)

President Abraham Lincoln cobbled together a coalition of moderate Republicans, radical Republicans, former Democrats, former Whigs and representatives of border-states to face America’s greatest challenge since the America slipped from Great Britain’s grasp. More precisely, he led our nation through a bloody civil war that killed more Americans than the total casualties from all theRead… Read more »