AI Practices for Better CX
When AI implementation focuses on users, it promotes trust and facilitates better agency services. Here’s how Vermont makes it happen.
Keeping Agencies Up and Running
Government agencies often can’t afford the latest and greatest technology. But that doesn’t mean they cannot protect themselves from cyber risk. Education, AI, and an enterprisewide approach can keep organizations safe.
Getting Into Civic Tech
Civic tech needs all of us, working together, for the greater good. However, it’s not always easy finding that special role. Here are some tips.
Smart Maps Help Open Tight US Housing Market to Buyers in the Margins
Ginnie Mae used GIS-based analysis to find new opportunities for lenders and investors to make loans available to underrepresented borrowers.
Zig + Zag = Interagency Collaboration
Interagency collaboration, a.k.a. the zig-zag career method, has multiple benefits that can help an individual move up the organizational ladder.
Time to Start Fighting Quantum Threats
Someday, quantum computers will be powerful and reliable enough to render traditional encryption obsolete. But agencies can move forward with mitigation strategies today.
Tampa Mapped Its Most Dangerous Roads to Reduce Deadly Incidents
In Tampa, GIS technology was used to model hazardous traffic corridors. With pedestrians especially at risk of death and injury, leaders wanted to find root causes and design solutions with equity in mind.
Creativity: Soft Skill #1
Invest in yourself by developing the #1 soft skill – creativity.
July Online Training Opportunities
July’s online training sessions offer professional development opportunities in AI, CX, delegation, and more.
Why Are You in Public Service?
The NextGen Public Service Awards are a wonderful opportunity to honor government employees who pursue their roles with a passion — helping their agencies better meet their missions and serve constituents.