Citizen Engagement, Digital Government, State and Local

An Engaging Strategy for Audience Outreach

Improving public trust and engagement doesn’t happen by chance. It requires a strategy, a clear metric for success — more than click and open rates — and data to benchmark against.

Cybersecurity, State and Local

5 Ways to Improve Cross-Government Cyber Collaboration

Cyber criminals don’t care about jurisdictional borders. Governments need to collaborate to keep everybody safe. Here’s some advice on how to do it.

Employee Experience, Human Resources

The Top 4 Trends Shaping Public-Sector Recruitment

In 15 years or less, the US will be facing severe labor shortages. The public sector needs to prepare. Here are four trends to consider.

Leadership, Workplace

Fostering Inclusive Leadership in Federal Technology Initiatives

Diversity and inclusion aren’t just buzzwords — they’re critical for success. Here are some tips for fostering inclusive leadership.

Cybersecurity, Policy, State and Local

The Case for Centralizing Cybersecurity in Local Government

Cyberattacks should serve as a wake-up call, but organizations don’t always act. Here’s the case for centralized cybersecurity.

Leadership

Life as an “Acting” Leader: Managing Stopgap Leadership Change

Stopgap staffing is by definition done so quickly that there often is little attention given to its organizational impacts — and there are many.

Citizen Engagement, State and Local, Tech

A New Type of Agency: Agile and Anticipatory

It matters whether someone has a positive or negative experience transitioning from traditional, face-to-face interactions with agencies to more digital outreach. The right implementation can help.

Career, Communications, Employee Experience, Leadership, Well-Being

(Re)Building Trust: Coming Back From a PR Crisis

When public-sector leaders make mistakes that erode constituent trust, they must own up to their errors and begin the slow process of rebuilding the public’s faith in government.

Artificial Intelligence, Career, Citizen Engagement, Communications, Digital Government, Employee Experience, Professional Development

The State of (Public-Sector) UX

The need for public-sector user experience (UX) professionals is continuing to grow. Here’s why the government UX field is thriving, while the private sector is trending downward.

Career, Professional Development

Skills Development: By Proxy or By Design?

When taking on a new position, remember that the training you need for that job may not be the same training you need to meet your other professional goals.