Journey Maps: Tracing Real-world CX
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.
Analytics
To Collect Data, Leaders Should Understand the Processes to Effectively Gather It
When developing cyber metrics, it’s important to ensure that your underlying process for gathering and analyzing the data can handle the task.
Agencies Should Focus on Metrics Not Measurement to Understand Cyber Impact
Government needs to do more than simply collect raw measurements if it wants to really understand the impact of any initiative, including in the realm of cybersecurity.
How to Scale up Your Data Initiatives
When data is scattered across the enterprise, it may be impractical to pull it all together. But there are tools that let you reach it where it is.
Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
What State and Local Agencies Can Do When They Can’t Hire the Cyber Talent Gap Away
A staggering number of organizations lack the cyber talent they need to protect against cyberattacks. But agencies that deploy certain strategies can help compensate for their staffing shortage.
Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Habit #5: Measure Productivity Productively
You can’t tell you’re improving productivity if you can’t measure it. Here are some tips on how to make the most of your productivity metrics.
Analytics for All – A Case for Why Data Must Be Accessible
This article shares why data analytics should be available and accessible to all.
5 Practical Tips for Using Data
Data offers agencies so many possibilities for better-informed decision-making. Here are five opportunities.